Refund Policy
How trials, paid access, cancellations, and billing issues work.
Overview
KarirAksi provides a free trial so you can evaluate the Service before choosing a paid access plan. This Refund Policy explains when payments are refundable and how to contact us about billing issues.
7-Day Trial
The Basic plan includes a 7-day free trial. Use the trial period to review the Service, test the core features, and decide whether KarirAksi fits your workflow before making a payment.
No Refunds After Payment
Paid access fees are non-refundable after payment is confirmed. Because a free trial is available before payment, KarirAksi does not provide refunds for unused time, changes of mind, or reduced usage during an active paid period.
Billing Errors and Duplicate Charges
If you believe there was a billing error, duplicate charge, unauthorized charge, or another payment issue, contact us as soon as possible. We will review the issue and may issue a refund or correction where required by law or where we confirm an error.
Cancellations
You may cancel a current paid access period from your account settings. Cancellation prevents continuation after the active period where applicable, but it does not refund the current paid period. Your access remains available until the active period ends unless your account is suspended for violating our Terms of Service.
How to Contact Us
For billing questions, contact us at farhan@kariraksi.com or via WhatsApp at +6282188513499. Please include the email address on your account, the payment date, and a short description of the issue so we can investigate quickly.
Changes to This Policy
We may update this Refund Policy from time to time. Updates will be posted on this page with a revised effective date, and material changes may be communicated by email.